The Complete Guide of Marketing for Business

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Why is marketing important?

Marketing is about a lot more than picking out colours and creating social media posts. It’s a vibrant journey of showcasing your brand identity and telling your story. Marketing is essential because it helps drive potential customers to find you and get those all-important leads that turn into sales. As a small to mid-sized business like yours, leveraging the power of marketing is key to rise above your larger competitors. So, what’s  Holding you back from seizing these opportunities?

The benefits of marketing your business

Let’s start at the beginning! Do you want to raise awareness around your brand? Generate demand for your product or service. Cultivate a base of Loyal customers, who keep your business thriving.

Marketing will drive your sales and get your brand front and centre. To market your business effectively, you will need a strong marketing strategy that uses the relevant marketing channels for your business to reach your customer base. This strategic approach will elevate your place in the market.

The drawbacks of marketing your business

Let’s be realistic—running a small business can be challenging. You might have a small team, or maybe you’re flying solo. This means you probably have to wear many hats. While this is part of the excitement, it can also be overwhelming. It’s a common problem for businesses like yours to lack the resources and expertise that a dedicated team can provide.

You might start off with the best intentions and a perfect marketing plan to have it crumble when another area of the business demands your focus. Marketing requires consistency and steady investment to be successful.

Another common occurrence for small businesses is that as you evolve, your expanding client base does too – a fantastic achievement! However, this growth requires your marketing to develop or shift to fit your customers. Many businesses struggle with a lack of clear direction and uncertainty about what to prioritise. But don’t worry. There are plenty of experts out there, like us, ready to help you find your way!

Before you get started

Taking the first steps can often be the most challenging part of the journey. It’s completely understandable to feel a bit overwhelmed, especially if you’re new to certain marketing channels which is quite common for a small business. 

The good news is, that you don’t have to tackle every aspect of marketing. Some channels will align better with your business model than others. But the question is, how do you formulate your plan?

Market research is an invaluable tool for pinpointing your target audience and gaining valuable insights about your competitors. Armed with this knowledge, you can tailor your marketing efforts to get your small business in front of the right people. First and foremost, you’ll need to identify your why!

What Makes You…You?

Your journey and motivations hold the key to unlocking your unique selling points and your value proposition. Take a moment to discover your “why.” Why does your business exist? What inspired you to start your small business? What are the fundamental values and mission that drive your business forward?

Within your own story lies the answer.

Marketing for business

Identify Your USP

A USP or unique selling point, is what sets you apart from the competition. Take a second to think why someone should come to you instead of your competitors. What is it that makes your small business unique? 

Now, try to condense this idea into a concise sentence or a few words. This unique quality should be at the heart of your marketing efforts.

Value Proposition

Your value proposition is the reason why someone would want to purchase your product or service. While a USP focuses on your position compared to your competitors, your value proposition is about your customer. Ask yourself how purchasing your service or product will enhance your customer’s life. This is the essence of your value proposition.

Create a brand persona

A brand persona is an abstract description of your brand as a personality. Think of words such as friendly, welcoming, informative, ground-breaking, thrilling or supportive to describe your brand.

Your brand persona will inform your branding and messaging as you develop your strategy. It will help to bridge the gap between your business and your ideal customer.

Customer persona

Your customer persona describes the ideal person you are targeting. Think about the demographics of your target audience as you create the persona.

If your business is established, reach out to your loyal existing customers with a survey. The feedback provided will give you insight into the type of customers your business is attracting. These personas give you a solid foundation for your marketing efforts as you can now create content and assets that speak directly to them and can structure targeted campaigns based on these demographics.

Buying habits

While creating your customer persona, we advise considering your existing customers’ buying habits. How likely are they to repeat purchases? How many items do they buy at a time? What is their average spend? Why do they buy from you: necessity, loyalty, quality?

Understanding these buying habits can help to uncover pain points that your customers may have. This insight becomes invaluable in shaping the goals of your marketing strategy.

If you’ve built a base of loyal customers, you’ve got a fantastic asset on your side. Word-of-mouth praise and referrals don’t eat into your marketing budget and are impactful. Did you know that 88% of people are more likely to trust a word-of-mouth referral from someone they know? So, don’t hesitate to reach out to them to help spread the word and harness the power of satisfied customers!

Competitor Analysis

To discover the most effective ways to promote your small business, let’s begin by exploring what your competitors are up to. It all starts with getting to know who your competitors are. Once you’ve identified them, take a friendly deep dive into their websites, content, and social media presence.

Why is this important? It allows you to make comparisons between your products or services, uncovering valuable insights on where you can enhance your offerings and where you’re already leading the pack.

SWOT Analysis

SWOT is a type of business analysis that helps you identify factors that might affect your business from both internal and external perspectives.

SWOT which stands for strengths, weaknesses, opportunities and threats, is a method to help you gain insights into your business. Strengths and weaknesses refer more to internal factors of your business while opportunities and threats relate more to external factors like your customers and competitors.

Use our handy template to conduct your SWOT analysis:

After completing your SWOT select a few points from each section to focus on and implement. Remember to set SMART actions for your selection and a timeframe to review your goals.

If this is all starting to sound a little out of your depth, then don’t panic. You can find a marketing consultant to elevate your business with adventurous marketing initiatives. Like us at Kind Regards– Hi, there!

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Market research done. Target audience identified. Analysis complete. It’s time to make a strategy and get your brand image on point.


A marketing strategy is your plan to keep your goals and targets focused. It contains both long-term and short-term goals.

Your first strategy should be easy to follow and focus on the wins that will have the most impact. It will help you to amplify your content and stay on budget!

Create a marketing strategy

When developing an effective marketing strategy, it should include the information you gained from your market research and competitor analysis. Your aim is to promote your product or service by targeting your potential and existing customers through the best channel.

Once you know which channels you want to start with, define your goals and objectives by considering your SWOT analysis. Identify the points from your SWOT that you want to use and incorporate them into your strategy.

Developing a marketing plan involves creating a comprehensive strategy to promote a product or service to your target audience. It includes the market research you conducted, the potential customers you identified, your goals and objectives, a budget, messaging, and the channels you are going to use.

Identify your biggest potential for growth and develop your strategy around this. Make sure your goals are measurable, so you can analyse them later.

Creating a robust marketing strategy takes time to develop, and one of the most difficult parts is sticking to it. But if you do, it pays off!

Strategy tips

Tip: Short-term goals are great for starting with because they create momentum exposure, but make sure to include goals that will also pay off over time. Marketing results don’t happen overnight, and your strategy should reflect this.

Tip: Once you’re in your stride, review and refine your strategy. Use tools like Google Analytics and social media insights to track metrics such as website traffic, conversion rates, and engagement. Based on the data, adjust your strategy as needed. Be willing to experiment and adapt to what works best for your business.


Your branding helps identify your company to your consumers. It is everything from your logo, slogan and colours to the messaging you use.

Establishing a consistent brand identity is important because it helps customers identify you in a saturated market. It’s like your unique fingerprint in the business world, making sure you stand out and stay memorable!

Create your branding

Remember the market research, customer persona and USP you defined earlier? Great, because all that leg work will be informing your branding. There’s a common misconception, that your brand is just your USP, it’s not. It’s a harmonious partnership of your USPs and your target customers’ needs and desires. Think of it as an old friend you’re introducing to a new friend. 

Your customer persona and brand persona will be your guide for your branding. Refer to them to craft the core aspects of your branding, such as logos, colours, fonts and messaging.

If you’ve already started with some branding, collect all the assets you have Review what needs a refresh, and what no longer aligns with your vision and think ‘How can I repurpose and utilise what I do have?’

Your brand is and will always be a dynamic, evolving entity.

Branding tips

Tip: Create a responsive logo that will tie in with all your platforms and future assets.

Tip: The more personalised your branding is, the more people will pay attention. Bring your unique story out of your brand.

Not sure how to create your strategy or branding?

Marketing Channels

Now, it’s time to find your potential customers by making yourself visible to them. A marketing channel is any avenue that you can communicate with your customers. Which channels to choose will depend on if it’s necessary based on your initial research and what you have planned in your marketing strategy.

Here are three tips to help get you started!

Align your choices with your strategy: Take a look at your well-thought-out marketing strategy. What are your goals, and how do you plan to achieve them? Your choice of channels should sync up with this strategy.

Budget Wisely: Consider your budget. Some channels come with a price tag, while others are more budget-friendly. Make sure your choices fit with what you’re comfortable investing in.

Content Compatibility: Think about the kind of content you can create effortlessly, consistently and cost effective.


A website gives your business a 24/7 online presence, ensuring potential customers can find you anytime, anywhere, and as the internet is often the first place people go to search for products or services having a strong online presence will give your brand and business authority and credibility. The University of Stanford found that 75% of people assess a company’s credibility through its website. 

Why create a website?

Having your own website gives you somewhere to drive your customers (traffic) to, whether it’s through organic search or targeted advertising. It’s a fantastic asset for small businesses, serving as a valuable resource for your customers to learn more about your offerings.

When it comes to website design, professionalism and user-friendliness are key. Your site should make a positive first impression and provide an easy navigation experience.

Now, here’s an important point: You don’t necessarily need a flashy, all-singing, all-dancing website from the get-go. While it’s great if you have the budget for it, starting with a website that effectively does the job is a smart move. You can still enlist the help of a professional to ensure it’s well-crafted. Remember, just like your brand, your website will evolve over time and require ongoing investment to keep it in top shape.

Creating a website

There are many options when creating a website, if this is your first website we suggest opting for a user-friendly CMS like WIX, there are others with a drag and drop build type but Wix is the easiest and has lots of templates to choose from. Other template CMS options are WordPress and Squarespace. A common mistake is paying thousands of pounds to create a custom CMS, your website isn’t the shop window it once was and you’ll find your website will need to evolve and grow over time so start simple.

Choose your domain name carefully, as it will sculpt your online identity. Your domain name can make your site more discoverable and make it easier to promote using digital marketing.

Build the relevant pages for your site and choose a layout that’s easy to navigate. Your website’s usability is vital. If customers have a bad experience on your site, 88% are less likely to return. That’s why considerations such as fast load time help to improve your bounce rate.

Keep your site simple and put a CTA’s (call to action) in strategic places, when you want your customer to do something, sign up, join now etc…

SEO optimising your site is an important step to take, however when you’re starting out just start with a list of keywords that are relevant to what you do and ensure you have this included in your copy and alt text.

Test your site and keep it up to date. A poorly managed site will make your customers frustrated. Perform regular audits on your site to keep it in top condition. Track the valuable metrics that your website gives you, like click-through rate, unique users and time spent on the page.

Do I need to create a website for my business?

No. You might not need to create your own website. Many businesses do perfectly fine without a business website, especially if you’re a micro or small business. Instead, utilise social media to get your company out there.

Even if you don’t have a website, you can create listings on major directories and get online reviews. Remember to monitor and respond to your reviews, even negative ones.

Web tips

Tip: Set up Google alerts. You’ll get an email anytime some searches for your company. You can also track discussion forums, blogs, videos and more.

Tip: Spending time and money getting people to your site for them not to make a purchase happens to the best of us. Try remarketing! Target your campaigns to recent visitors to your site. Hopefully, they’ll come back and click that purchase button.


Social media marketing is all about using social media platforms to connect with people and share content to build your company’s brand, boost sales, and drive traffic to your website. It’s not just about engaging with your current customers; it’s also a fantastic way to reach out to new ones. SMM has purpose-built data analytics tools Which help you measure efforts and discover the best ways to engage and reach audiences.

How to choose a social media platform

Understanding your business and customers is the key to knowing which social media platforms your brand should use. Use your brand and customer persona to consider the type of content you want to create.

A business focusing on SaaS or B2B can utilise LinkedIn and YouTube to show knowledge and build guides in their area of expertise. A small business making jewellery would have more success on platforms like TikTok, Instagram or Pinterest rather than on LinkedIn.

Social media demographics

Different social media channels attract different demographics. Use your brand persona to select the best social platform for your small business. For example, for 2023, did you know 40% of TikTok users in the UK are aged 18-24 or that the top age range for Instagram users in the UK is 25-34 making up 30%. Knowing this information can help you to pick the right platforms for your business.

Using the right targeting and identifying your demographic gets your product in front of the right people and raises your awareness. This is no small accomplishment when we take into account that 82% of people have directly bought a product on their phone after discovering it on social media.

If that’s not enough to convince you of the importance of adding social media to your marketing plan, how about that 97% of Gen Z use social media for shopping inspiration?

Social media strategy

You will need to create a social media strategy and a social calendar. Use our free template to help streamline your strategy, plan and create content that has value to keep your customers engaged. It’s important to remember that building engagement and a following takes time, just make sure your content is relevant to your audience and keep going and listening to what they want.

Think about what type of content you want to create. Will it inform, educate, entertain or show off your personality? Use the best form for your brand persona and target audience.

When thinking about what content to create, use your customer pain points to speak to your audience and show how you as a business solve this. But remember to include content that Informs, educates, entertains, and shows off your brand personality. If your brand was a person how would you introduce them?

Top 7 social media tips

1. Use the same branding across all your social media accounts.

2. Use excerpts from your blog content to drive traffic to your website.

3. Use giveaways and contests to increase engagement.

4. Video marketing is easy to share and great for getting your message and brand across.

5. Once you’ve found your audience, find a similar audience or (lookalike audience) to expand your reach to your targeted demographic.

6. Leverage UGC (user-generated content) to give your brand authentic credibility.

7. Tell your story—people engage with personal and professional content, so feature yourself in your posts.


PPC stands for pay-per-click, meaning you only pay when a potential customer clicks through from an advertisement onto your site. It involves building ads, using keywords,  essentially driving traffic to your site and, hopefully, sales. 65% of small businesses use PPC in their strategy. When a user searches for a specific keyword, the ads that match that keyword will appear at the top of the results page. A tip for this is to use pain points in your keyword strategy for example if you’re a dry cleaning company ‘How to get stubborn stains out’ use this as a long tail keyword or include the word ‘stains’ in a broad match structure.

PPC can be costly and you do get better results the more you spend, so it’s understandable that not all small business can or want to put up the money to invest in ads, but by not doing this, you won’t see results as quickly as you want. Your organic content strategy will take a lot longer to build the audiences that you desire in comparison to investing in ads, so PPC is a good place to start if you only have the budget for one option.

How to create a successful PPC ad

There are five main steps for your paid advertising campaign. First is PPC bidding. Identify how much you are willing to pay for a specific word and phrase and a visit to your site. Usually, the more you are willing to pay, the higher up the rank you will be. 

Use keyword research to predict how customers will search for your product. Try to use long-tail keywords because they are more specific. Using location keywords are great for local businesses. 

Create the PPC landing page. Tailor this page to have the keywords and ad messaging. The person who clicked through from an ad is probably not a casual browser, so bear this in mind when building your page. 

The PPC ad should have persuasive messaging and provide all the information the customer needs to understand you and your business. 

Finally, take time to plan out the conversion path. This should be clear and unconfused so customers don’t leave the conversion path by getting side tracked. You can measure this through your abandonment rates. 

PPC tips

Tip: Google ads and Facebook ads are great because they allow you to target specific audiences by focusing on demographics. Specify your audience according to age, gender, income, location and interests. Use your market research to target the right audience. 

Tip: Setting up Google My Business is particularly useful if you run a local business. It’s free and gives you options to map your business on Google Maps, get reviews and offer discounts. 


What is content? Well, it can be anything from the copy you put on your website to the blog posts you write or creating videos and podcasts. It is basically any communication you have with your customers, which is why 97% of businesses do some form of content marketing—and you should too!

Why content is king

A common misconception is that the written word such ad blog posts is the only type of content but that isn’t correct – content covers s whole host of formats, videos, social posts, guides, reports and so much more! Your content tells your story and shows your target market why you are an authority in your area. Your content attracts potential customers and shows your professionalism. 

Publishing blog posts helps to drive organic traffic to your site, particularly  If your pages have been SEO optimised, then more of your potential customers will be able to find you.

Data from content

If content is king, then data is queen. All that wonderful data from your content allows you to make informed decisions to grow your marketing strategies and gives you valuable insight into your audience and their habits. 

Analyse and adjust the content if it is not performing well. Your content might be of good quality. It might just not be valuable for your audience. Put time in your content marketing plan to review and improve old content.

Benefits of blogging

Is blogging still relevant? Yes! Publishing blog posts increases the organic traffic visiting your site. Creating a post using SEO (search engine optimisation) is beneficial because it will help you rank higher on searches. This gives your brand more authority in an area and helps bring the right potential customers to your site. To get the most out of the blogs, amplify them and repurpose them by using excerpts of the content on social media. You’ll need to create a content strategy to keep everything on track and aligned.

 Use our free amplification template to help you with your strategy.

Don’t fall into the trap of making content for the sake of content. Having useless and untouched content that nobody ever clicks on will drag the authority of your site down.

Content tips

Tip: If you have a blog that is doing well. Capture potential leads. Gate the content by asking the reader to input their information before they can access all the content. You can collect email addresses for you to use in the future. 

Tip: Not sure what content to create? Think about what questions your customers want answers to or what your customers want to know, and write about this. Use Google search to see what questions people ask.

Tip: Once you’ve created your blog, add call-to-actions on your pages to divert traffic.


SEO stands for Search Engine Optimisation. It predicts how well your website will rank on search engines. SEO is broken down into four main areas:

Off page SEO- This doesn’t happen directly on your pages. Off page SEO is affected by backlinks, reviews and brand awareness.

On page SEO- Refers to anything that happens on the page, such as meta descriptions, images, links, URLs and content.

Technical SEO- Improves your page speed by fixing site errors. Don’t duplicate content, and make a clear map for your site. It considers how user-friendly your site is, for example, how the page converts to mobile.

Local SEO- Important for small businesses because local SEO uses your name, address and phone number against directories and the search engine values accuracy. Put your name, address and phone number on every page and make sure it is correct, especially on Google My Business.

Should I use SEO for my small business?

By optimising your content, more people can find you on search engines because you’ll rank higher on Google. This will give you more authority and hopefully more sales and leads. At the very least, it will raise brand awareness, which is still a win!

If you know how to do it yourself, SEO is a great way to increase your audience with very little budget. Otherwise, hiring an expert even just for some advice is a good place to start.

How to use SEO on your pages

The aim of SEO is to create pages for the search engine algorithms, so they know what your page is about, think of it as brail for someone who can’t see. You can do this through your URL, site name and homepage title.

Once you start writing the page, be sure to include subheadings, add in the keywords for the topic, and compare against other sites to create an appropriate word count.

Finally, the page meta description of the page and alt text tags for images on the page should be accurate. If you complete these steps, the search engines will know what your site and pages are about.

Search engine algorithms are constantly shifting. It might take months for a page to rank, while another piece might take a few days. SEO is a slow burn, and whilst you should include it in your strategy, you might not see results immediately.

SEO tips

Tip: Think about the intent of the user. What is the user searching for? The content on the page should match the intent. Otherwise, people will leave your page quickly, affecting your bounce rate.

Tip: Guest posts on your site are great for SEO because they increase your backlinks. More backlinks mean more authority which means more people finding your site.


Email marketing gives businesses the opportunity to directly reach out to customers with news about new products, exciting sales, and important updates. What makes email marketing the most cost effective and profitable marketing channel is that the people receiving these emails have willingly signed up for them, which means it’s more likely to turn curious readers into actual customers. With its impressive return on investment (ROI), email marketing has become a cornerstone of most businesses’ inbound strategies.

Start your email marketing

A great place to start is simply having a welcome email. This can be automatically sent. Email automation is useful regardless of where the customer is along the marketing funnel. You can send automatic newsletters, greetings, reminders, specialised recommendations, share tips, discounts or special offers.

Whatever email you send, give yourself one goal/topic for the email and include a CTA!

You should be building a contact list from day one of your business and if you’re not sure how to get started try,  creating social media giveaways or downloadable content that needs an email to enter or use. Website pop-ups with a welcome discount are also a common way to get emails.

How many emails to send 

Tip: Integrate your marketing platform with your e-commerce systems. These email marketing tools can help you. 

Tip: Email marketing is a great way to build brand ambassadors that are deeply loyal to you and your company, and they’ll recommend and refer you to their friends and followers. 

Tip: Use emails to nurture leads. Getting new customers takes more time and money than keeping current ones. Email marketing is a great way to get repeat customers and grow your MQLs and SQLs.


You may have heard print is dead! And in today’s digital age, it’s easy to believe that this is true, and while the pull of digital marketing is huge, but the truth is many businesses suit offline marketing. Print marketing includes posters, billboards, vehicle branding, and other outdoor promotions, trying to gauge your ROI from this, however, can be tricky try and include a QR code where possible so you can track conversions.

When to use print?

Some demographics engage the most with print marketing. You might assume it is the older generations, but it’s not the case. 97 % of 18-23-year-olds find it easier to read print marketing. Additionally, around 60% of adults read a physical newspaper.

There are some costs involved in print, such as the distribution of your materials, not to mention the production of the materials. 


Events are any public happening, virtual or in-person, that a team member attends to represent your company. They are useful for building relationships with other businesses and potential customers.

Choosing an event

By holding an event, you will get people invested in your brand and get to showcase your expertise.

Depending on your business model, the events you can run will vary. You could consider community events, conferences, a pop-up shop, local networking, charity events, auctions, special guests, or educational events.

If you are planning to attend an event, research if there is any way you can add more value to your business by getting involved. Can you make a speech, do a presentation, or rent a booth? Getting your name out there will give you greater exposure.

Attending conventions offers a great opportunity to network and meet new people. You might meet like-minded companies who can collaborate in partnership marketing. This is especially effective if you are a sister company, such as a luxury party décor shop and a bespoke cake store. While you don’t sell the same thing and won’t be competing for business, there are many times when a customer might use the two companies for the same event.

Event tips

Tip: Give out branded merchandise. When you give out your merch, have QR codes or links to your digital apps available to encourage attendees to interact with your company.

Tip: Go to awards events and enter relevant awards for your company. Winning an award will show how knowledgeable you are in your area and might give you an edge over your competitors.


PR stands for public relations. It refers to the way your company is perceived and the way the customer interacts with your brand. Many people think that PR is just about sending out press releases, but it’s more than that.

Ideas for building relations

Partnerships are great, especially if your target audience might be similar but your product or service is different. As long as they aren’t a direct competitor, then you are both set to win. Think of trading advertising on your website, trade blog posts, or offering discounts in conjunction with each other.

Only create relationships with companies that strengthen your brand image. If your business is in the childcare sector, you wouldn’t partner with a company that sells alcohol. Or if a big part of your messaging is around eco-awareness, you wouldn’t partner with a fast fashion or unsustainable brand.

Collaborating with influencers can be a good way to raise awareness. User generated content and influencer marketing have become more widely used in recent years and can show a more authentic side of your business. By selecting the right influencers, they can become ambassadors for your brand, and if they understand your niche, value proposition or USP, they can add value to your business.

Press releases and news opportunities

Press releases of your content, product launches or updates can help build customer brand awareness. Pitch popular blogs to local newspapers or magazines, and new launches to relevant industry media PR is also great for your SEO and search engine authority because it will provide you with backlinks to your website.

Build a content calendar in your marketing strategy and use it to identify newsworthy events in your business that tie in with national brand awareness days.

PR tips

Tip: Create a news tab on your website so that journalists can find your press releases directly on your site.

Tip: Write your crisis communications while everything is calm. Getting your crisis communications in order before an unfortunate event will help you to stay calm and focus your messaging.

What’s next?

Okay, so you’ve done your market research, got your strategy and branding on point and identified your marketing channels. Now, what?

Measure and analyse results

Well, now it’s time to boost your efforts and reassess. As your business grows your marketing strategy and campaigns will need to adjust too. You should try to do regular testing and market research to understand your customers and what campaigns are most successful with them.

A great way to find out what works with your customers is through A/B testing. A/B testing is when you run two similar digital assets to determine which one performs better. with Try using different elements, such as the copy, graphics or the offer. Your results will give you data for you to run more successful campaigns in the future.

By tracking your performance, you should be able to track your ROI (return on investment), and this will help you to scale up your future marketing efforts as you’ll see which campaign, channels or platforms are the most effective. 

You’ll then know which areas to allocate more budget to in your strategy and which areas have the most growth potential from your analysis.

Getting help with marketing your small business

As you can see from this guide, there is a lot that goes into marketing. The different elements can be tough to keep on top of, especially if you are a small business without the staff members to execute top quality campaigns. This is why we have an expert that covers each channel or niche, it means that they know everything about it, stay on top of new technologies and techniques and of course how to get successful results from their activities.

If you need a point in the right direction or an expert perspective on the best decisions for your business. Then  We’re here to support you in achieving long-term success and consistent growth.